Delete Your ZYRO Account
This page explains how users of the ZYRO website and ZYRO mobile applications (Android and iOS), operated by ZYRO, can request deletion of their account and the personal data associated with it.
How to request account deletion
- Fill in the form below using the mobile number and email address registered with your ZYRO account.
- Confirm that you want your account permanently deleted and submit.
- Our team will verify the request (we may contact you on your registered mobile number or email to confirm your identity).
- Once verified, your account will be deleted within 30 days and you will receive a confirmation email.
You can also email your request to support@myzyro.com from your registered email address with the subject "Account Deletion Request", including your registered mobile number.
Data that will be deleted
- Your profile information (name, email address, mobile number)
- Login credentials and app preferences
- Saved beneficiaries, contacts and device information
- Marketing and communication preferences
Data that may be retained
As a regulated financial services provider, ZYRO is required by applicable Indian laws (including RBI directions and the Prevention of Money Laundering Act, 2002) to retain certain records even after an account is deleted:
- Transaction records and KYC documents – retained for up to 5 years from account closure, or longer if required by law or a regulator
- Records needed for fraud prevention, dispute resolution or ongoing legal proceedings – retained until the matter is resolved
Retained data is stored securely, is not used for any other purpose, and is permanently deleted once the retention period ends. See our Privacy Policy for more details.